Refund policy

Return & refund policy

Effective Date: August 21, 2026
Brand Name: Butt-Naked
Legal Entity: KITKAT, LLC (a Texas limited liability company)
Website: www.buttnakedmotorcycleseats.com

1. Overview

At Butt-Naked, we want you to be satisfied with your purchase. This Return Policy outlines the conditions under which returns and refunds are accepted.

2. Return Eligibility

You may return eligible items within 28 days of delivery if:

  • The item is unused and uninstalled
  • The item is in original packaging
  • The item is in resalable condition

3. Non-Returnable Items

The following items are not eligible for return:

  • Installed or used parts
  • Special order or custom items
  • Clearance or final sale items

4. Return Process

To initiate a return:

  1. Contact us at info@butt-naked.com  
  2. Provide your order number and reason for return
  3. Wait for return authorization instructions

Returns sent without approval may be refused.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable shipping service
  • Butt-Naked is not responsible for lost returns

6. Refunds

  • Refunds are issued to the original payment method
  • Shipping costs are non-refundable (unless due to our error)
  • Refunds are processed within 5 business days after inspection

7. Damaged or Incorrect Items

If you receive a defective or incorrect item:

  • Contact us within 5 business days of delivery
  • Provide photos and order details

We will arrange a replacement or refund where appropriate.

8. Exchanges

We do not offer direct exchanges. Please return the item and place a new order.

9. California Notice

California residents may have additional rights under the California Consumer Legal Remedies Act.